Join an innovative Investment Management firm as an IT Support Analyst. You'll provide essential support while leveraging AI and automation to enhance service delivery.
As an IT Support Analyst at an innovative Investment Management firm, you will play a crucial role in delivering responsive and effective support for software, hardware, and core applications. Your primary focus will be on providing 1st and 2nd line support, particularly in a remote setting, while managing high-volume requests. The firm values proactive problem-solving, so you will be encouraged to look beyond immediate issues and identify root causes, utilizing AI and automation tools to enhance the support experience.
In your day-to-day work, you will interact with end-users of varying technical abilities, ensuring clear and user-friendly communication. Your role will involve not just troubleshooting but also contributing ideas towards the team's ongoing automation initiatives. This means you will have the opportunity to shape how support is delivered, making it more efficient and effective.
The ideal candidate for this position should have at least 3 years of experience in IT support, service desk, or IT service management. Proficiency in tools like ServiceNow, Power Automate, Azure, and Intune is essential. You should be comfortable working in a fast-paced environment and be able to handle a variety of requests while maintaining a high level of customer service.
This role suits someone who is not only technically skilled but also enjoys problem-solving and improving processes. If you are looking to make a meaningful impact in a tech-forward environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.