Join a dynamic team as an IT Support Engineer, where you'll provide essential support to both education and business clients. This role is perfect for someone who enjoys problem-solving and helping others with their IT needs.
As an IT Support Engineer at West Coast Personnel, you will play a crucial role in providing first and second-line support to a diverse range of clients, primarily in the education sector and business environments. Your day-to-day responsibilities will include managing and resolving IT support tickets, ensuring that clients receive timely and effective solutions to their issues. You will be the first point of contact for clients experiencing IT problems, so strong communication and problem-solving skills are essential.
In this role, you will be responsible for troubleshooting and resolving a variety of IT issues, including hardware, software, networking, and security concerns. You will also administer and support Google Workspace, which involves user management and resolving any related issues. Your ability to efficiently manage customer tickets and escalate them to the onsite team when necessary will be key to your success.
This position is ideal for someone with at least two years of experience in an IT support role, preferably in a managed service provider (MSP) or educational setting. You should be proactive, detail-oriented, and comfortable working in a fast-paced environment. A solid understanding of IT support processes and tools will help you thrive in this role.
If you enjoy helping others and have a passion for technology, this position offers a great opportunity to grow your skills and advance your career in IT support. Join us and be part of a supportive team that values collaboration and customer satisfaction.
You'll be taken to the original listing on PNet to apply.