Collinson is looking for a Senior MS Dynamics Technical Systems Support Analyst to ensure the operational health of their Microsoft Dynamics 365 applications. This role is perfect for someone with extensive experience in technical support and a strong understanding of D365 architecture.
Collinson is a global leader in loyalty and benefits, working with top brands in various sectors. The company operates in over 170 countries and is known for its Priority Pass program, which enhances airport experiences for travelers. As a Senior MS Dynamics Technical Systems Support Analyst, you will play a crucial role in maintaining the stability and security of Microsoft Dynamics 365 and related applications within the organization.
In this role, your daily responsibilities will include providing senior technical support for D365 Finance & Operations, ensuring service stability, and resolving issues as they arise. You will manage day-to-day operations, which involve overseeing integrations, access provisioning, performance monitoring, and backups. Additionally, you will troubleshoot complex incidents, conduct root cause analyses, and implement permanent fixes to prevent future occurrences.
You will also collaborate with stakeholders and vendors to enhance D365 capabilities, aligning solutions with business needs. Your work will involve documenting high-quality technical procedures and support guides, mentoring functional analysts, and proactively identifying opportunities for improvement through data analysis. Strong communication skills are essential, as you will interact with both technical teams and business stakeholders.
To succeed in this role, you should have at least 7 years of hands-on experience with D365 Finance & Operations, a solid understanding of its architecture, and proficiency in SQL and scripting. A Microsoft Dynamics certification is desirable, along with strong Excel and Power BI skills. This position is ideal for someone who is organized, resilient, and committed to delivering high-quality support in a fast-paced environment.
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