As a Team Lead in 1st Line Support, you'll guide a team of technicians to ensure clients receive top-notch support. This role is perfect for someone who enjoys coaching others and improving client experiences.
In this role, you'll lead a team of technicians responsible for providing first-line support to clients. Your main goal will be to ensure a smooth and predictable client experience by coaching your team on effective troubleshooting and communication techniques. You'll also play a key role in planning for upgrades and projects based on support patterns observed in the business unit.
Day-to-day, you will oversee the ticket management process, ensuring that all issues are logged, tracked, and resolved efficiently. Your leadership will help foster a culture of excellence within the team, encouraging technicians to improve their skills and deliver high-quality support. You will also collaborate with other departments to identify areas for improvement and implement solutions that enhance client satisfaction.
This position is ideal for someone with a strong technical background who enjoys mentoring others. If you have experience in IT support and a passion for client service, you will thrive in this role. Key requirements include excellent troubleshooting abilities, strong communication skills, and a knack for managing support tickets effectively.
Overall, this is a great opportunity for a seasoned IT professional looking to take on a leadership role while making a positive impact on client experiences.
You'll be taken to the original listing on PNet to apply.