As a Senior Support Engineer, you'll tackle complex issues in cloud environments and ensure smooth operations for enterprise data platforms. This role is ideal for someone with a strong background in IT support and cloud technologies.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. This role is focused on providing high-level operational support for various enterprise data platforms and digital services. You will be working in a fast-paced environment where your expertise in cloud platforms will be crucial for resolving issues and maintaining system integrity.
In this position, you will perform deep root-cause analysis on complex production issues that arise in distributed systems. Your ability to quickly diagnose and resolve problems will be essential, as you will collaborate closely with MLOps Engineers and other technical teams to restore services efficiently.
Key responsibilities include: • Providing L2/L3 support for enterprise systems • Conducting thorough investigations into production issues • Collaborating with engineering teams to implement solutions • Supporting cloud-based platforms like Azure, AWS, or GCP
This role suits experienced IT professionals who are comfortable working with cloud technologies and have a knack for troubleshooting complex issues. If you thrive in a collaborative environment and enjoy tackling challenging problems, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.