As a First Line IT Support Engineer, you'll be the first point of contact for clients needing technical assistance. This role is ideal for someone who enjoys problem-solving and helping others with their tech issues.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will be responsible for providing technical support to clients, addressing their IT issues, and ensuring they have a smooth experience with the company's services. Your day-to-day tasks will involve troubleshooting problems, guiding clients through solutions, and documenting issues for future reference.
You will work closely with other support team members to resolve client queries efficiently. This position is perfect for someone who enjoys interacting with people and has a knack for technology. You'll need to be patient and clear in your communication, as you'll often be helping clients who may not be tech-savvy.
Key responsibilities include: • Responding to client inquiries via phone, email, or chat • Diagnosing and resolving technical issues • Escalating complex problems to higher-level support when necessary • Keeping records of client interactions and solutions provided
To succeed in this role, you should have at least 1-2 years of experience in a help desk or support environment. A strong understanding of network operations will be beneficial. If you are eager to learn and grow in the IT field, this position offers a great starting point for your career.
You'll be taken to the original listing on CareerJet to apply.