As an IT Support Analyst at Lovisa, you'll provide essential technical support to retail users. This role is perfect for someone who enjoys solving problems and helping others with technology.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will be the first point of contact for technical issues faced by retail users. Your main responsibility will be to provide Level 1 and Level 2 support, ensuring that users receive prompt and effective assistance. You'll work to maintain the integrity and security of the systems while addressing any technical challenges that arise.
Your daily tasks will include troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring that all support requests are logged and tracked. You will also be responsible for maintaining documentation related to support processes and solutions. This role requires a proactive approach to problem-solving and a strong commitment to customer service.
The ideal candidate for this position should have at least two years of experience in IT support, with a solid understanding of technical troubleshooting and customer service principles. Familiarity with retail systems and experience using ticketing systems will be advantageous. A basic awareness of cybersecurity practices is also beneficial.
If you enjoy working in a supportive and team-oriented environment and have a passion for helping others with technology, this role could be a great fit for you. You will need to be adaptable and ready to handle a variety of technical issues as they arise.
You'll be taken to the original listing on CareerJet to apply.