As a Support Lead at Lesaka Technologies, you'll oversee the service desk operations, ensuring high-quality support for customers. This role is ideal for someone with a strong background in IT support and a knack for identifying areas for improvement.
Lesaka Technologies is looking for a Support Lead to manage their service desk team in Johannesburg. In this role, you will be responsible for ensuring that the team delivers exceptional support to customers while identifying trends and performance gaps in service delivery. Your insights will help shape improvements and enhance the overall customer experience.
Day-to-day, you will lead a team of IT support professionals, guiding them in troubleshooting and resolving technical issues. You will analyze service desk data to pinpoint areas where the team can improve efficiency and effectiveness. Regular performance reviews and feedback sessions will be part of your responsibilities, helping to foster a culture of continuous improvement.
This role suits someone with at least five years of experience in IT support or a related field, who is comfortable leading a team and has a strong customer service orientation. You should be adept at using data to drive decisions and improvements in service delivery.
Key requirements include: • Proven experience in IT Support or Service Desk roles • Strong leadership and communication skills • Ability to analyze data for performance insights • Customer-focused mindset
If you are passionate about IT support and enjoy leading teams to success, this position could be a great fit for you.
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