As a Support Technician at Altron, you'll be the first line of help for customers needing technical assistance. This role is perfect for someone who enjoys problem-solving and helping others with their tech issues.
Altron is looking for a Support Technician to join their team in Vredendal, Western Cape. In this role, you will provide technical support and maintenance for desktop and POS equipment. Your main responsibility will be to assist customers by troubleshooting issues and ensuring their equipment runs smoothly.
On a daily basis, you will manage incoming support calls, documenting each interaction with detailed comments about the work done. You will work to resolve issues within the company's Service Level Agreements, ensuring that customers receive timely assistance. This role is ideal for someone who enjoys working directly with people and has a knack for solving technical problems.
Key responsibilities include: • Providing technical support for desktop and POS systems • Troubleshooting hardware and software issues • Updating and managing support calls with accurate details • Closing calls in line with service level agreements
This position suits individuals who are eager to learn and grow in the tech support field. If you have strong communication skills and a passion for helping others, you will thrive in this supportive and customer-focused environment. Familiarity with POS systems and desktop maintenance will be beneficial, but a willingness to learn is key.
You'll be taken to the original listing on CareerJet to apply.