Optim-G is looking for experienced IT Helpdesk Engineers to enhance their support team. If you have a strong background in technical support and enjoy helping users, this role could be a great fit for you.
Optim-G is an IT infrastructure company based in Cape Town, seeking two Helpdesk Engineers to join their teams in Waterfront and Observatory. The company values a collaborative and supportive work environment, making it an ideal place for individuals who thrive in team settings. The role involves providing technical support and assistance to users, ensuring they can effectively use the company's IT systems and tools.
As a Helpdesk Engineer, your day-to-day responsibilities will include troubleshooting issues related to Microsoft 365 applications like Outlook, Teams, and OneDrive. You will also manage user accounts and permissions through Active Directory and handle administration tasks for Microsoft Exchange. Your role is crucial in maintaining the smooth operation of IT services and ensuring user satisfaction.
To succeed in this position, you should have at least three years of relevant experience in IT Helpdesk or Technical Support. A relevant IT degree, diploma, or certification is also required. Strong problem-solving skills and the ability to communicate effectively with users are essential for this role. If you enjoy helping others and have a solid technical background, this position could be a great match for you.
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