This role is perfect for experienced IT support professionals who excel in challenging environments. You'll be responsible for troubleshooting and improving IT operations, ensuring systems run smoothly and securely.
As a Senior Helpdesk / IT Operations Engineer at Network IT, you'll be stepping into a vital role within a dynamic IT operations team. Your main responsibility will be to act as a senior escalation point for technical issues, ensuring that systems and services are reliable, secure, and efficient. This position is ideal for someone who enjoys tackling complex challenges and has a strong background in IT support and operations.
In your day-to-day work, you will troubleshoot and support hybrid network environments, which include both VPN and cloud connectivity. You'll also play a key role in incident response during outages, providing clear technical direction to your team and ensuring that issues are resolved quickly and effectively.
To succeed in this role, you should have a minimum of 5 years of experience in IT operations or support, along with a relevant qualification in IT or Computer Science. Strong technical troubleshooting skills and experience with network support are essential. Familiarity with automation and cloud technologies will be beneficial, but your ability to handle high-pressure situations and provide effective solutions is what will set you apart.
This position is not for entry-level candidates; it requires a seasoned professional who can take ownership of escalations and drive improvements in a fast-paced environment. If you're ready to take your IT support career to the next level, this role could be the perfect fit.
You'll be taken to the original listing on PNet to apply.