As a Supervisor: Support Analyst, you'll lead a team in providing top-notch technical support to customers. This role is perfect for someone who enjoys coaching others and optimizing processes for better efficiency.
In the role of Supervisor: Support Analyst at Recru-IT, you will oversee a team dedicated to delivering exceptional customer support. Your primary responsibility will be to manage both inbound and outbound customer interactions, ensuring that all queries are handled efficiently and effectively. You will also be involved in training and coaching team members, helping them to develop their skills in technical support and customer service.
Your day-to-day tasks will include managing support processes, handling escalations, and updating customer service requests. You will compile monthly reports to track performance and identify areas for improvement. Additionally, you will develop shift schedules and allocate resources to ensure that support coverage is maintained, even during after-hours.
This position is ideal for someone with a strong background in customer service and technical support, along with experience in team management. Key responsibilities include:
To succeed in this role, you should have at least three years of experience in a similar position, with a proven track record of managing teams and improving support processes. If you are passionate about helping others and enjoy a dynamic work environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.