Join a dynamic team as a French-speaking 2nd Line Service Desk Analyst. You'll be the go-to person for resolving complex IT issues and providing top-notch support to end-users. If you thrive in a fast-paced environment and enjoy problem-solving, this role is for you.
Surgo PTY Ltd is looking for a skilled French-speaking 2nd Line Service Desk Analyst to enhance their IT support team in Cape Town. In this role, you will be responsible for providing technical support to end-users, addressing complex IT issues, and ensuring that incidents are resolved efficiently. Your ability to communicate effectively in French will be crucial as you assist users and act as a key point of contact for escalated queries.
Your day-to-day responsibilities will include: • Providing 2nd line technical support and resolving incidents within agreed service level agreements (SLAs) • Diagnosing and troubleshooting complex IT issues across various platforms • Supporting continuous improvement initiatives aimed at reducing incidents and enhancing system stability
This position is ideal for someone with a strong technical background who enjoys problem-solving and working in a collaborative environment. You should be comfortable working under pressure and have a passion for delivering excellent customer service. If you have experience in IT support and are looking to take your career to the next level, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.