iLaunch (Pty) Ltd is seeking an IT Engineer to enhance their technical support team. This role is ideal for someone with a solid background in IT infrastructure and a passion for problem-solving.
As an IT Engineer at iLaunch (Pty) Ltd, you'll play a crucial role in providing level 2-3 technical support for various IT queries. Your day-to-day responsibilities will include monitoring escalated issues, ensuring that service level agreements (SLAs) are met, and managing server and network operations. You'll also be involved in training staff on various IT applications, making your role vital for both technical support and team development.
To succeed in this position, you should have at least five years of experience in IT infrastructure, along with a year of experience in CRM administration or a similar role. A strong understanding of South African IT legislation is essential, as well as familiarity with technologies like Hyper-Converged systems, SD-WAN, and network management.
This role is perfect for someone who enjoys tackling technical challenges and is eager to contribute to a supportive team environment. If you have a proactive approach to problem-solving and a desire to help others, you will thrive in this position.
Key responsibilities include: • Responding to escalated IT queries • Ensuring adherence to SLAs • Providing training and upskilling in IT applications • Managing server and network maintenance
Overall, this position offers a great opportunity to grow your skills in a professional setting while making a significant impact on the company's IT operations.
You'll be taken to the original listing on PNet to apply.