This is a great opportunity for someone looking to start a career in IT support. You'll gain hands-on experience while working in a fast-paced environment, helping customers with their technical issues.
As an IT Support Technician on a learnership, you'll be part of a dedicated support team for an ISP that specializes in internet, voice, and hosting solutions. This role is perfect for someone eager to learn and grow in the IT field, as you'll receive training and hands-on experience in various aspects of IT support.
Your daily tasks will include answering inbound support calls and responding to customer emails. You'll log, manage, and update tickets in the support system to ensure that customer issues are tracked and resolved efficiently. Providing first-line remote technical support, you'll troubleshoot connectivity issues and assist customers with their technical queries.
This position is ideal for individuals who have a strong interest in building a long-term career in IT support or networking. While prior experience is not strictly required, any background in IT support or networking will be advantageous. A basic understanding of networking fundamentals and troubleshooting skills is essential, along with a commitment to excellent customer service.
Overall, this learnership offers a fantastic entry point into the IT industry, allowing you to develop valuable skills and gain experience in a supportive and fast-paced environment.
You'll be taken to the original listing on PNet to apply.