As a Junior Computer Technician Service Desk Support Agent, you'll provide essential technical support to users while ensuring smooth IT operations. This role is perfect for someone who enjoys helping others and solving technical issues.
Stellenbosch University is looking for a Junior Computer Technician Service Desk Support Agent to join their IT support team. In this role, you will be the first point of contact for users needing technical assistance. Your main responsibilities will include providing support through phone, email, and remote assistance, ensuring that all service requests are logged accurately and resolved in a timely manner. You will also handle basic infrastructure issues and manage account and access requests.
Your day-to-day work will involve interacting with users to understand their technical problems and guiding them through solutions. You will need to document all interactions and maintain adherence to ITIL processes, which are essential for effective service management. This role requires a strong customer service mindset and the ability to troubleshoot technical issues efficiently.
This position is ideal for someone with a diploma in IT or related fields, or relevant certifications like A+ and N+. You should have at least two years of experience in a service desk role, or three years if you hold the A+ and N+ qualifications. Strong communication skills and a passion for helping others are key to succeeding in this role.
If you enjoy working in a collaborative environment and are eager to develop your technical skills, this position offers a great opportunity to grow within the IT support field while contributing to the university's mission of providing excellent service to its community.
You'll be taken to the original listing on PNet to apply.