As an IT Support Officer at Merchant West, you'll ensure the smooth operation of IT systems and provide essential support to users. This role is ideal for someone with a solid background in IT support looking to grow in a dynamic environment.
Professional and focused on technology reliability.
Merchant West is looking for an IT Support Officer to join their team in Cape Town. In this role, you will be responsible for maintaining the IT systems, hardware, and software that keep the company's technology environment running smoothly. Your main goal will be to ensure that all technology resources are reliable, secure, and meet the company's standards. You'll play a crucial role in supporting IT service delivery and maintaining system stability.
Your day-to-day responsibilities will include: • Providing technical support and troubleshooting for users • Installing, configuring, and maintaining IT hardware and software • Supporting the deployment of new systems and technology upgrades • Operating within established IT support processes and governance frameworks • Assisting with audit and compliance requirements related to IT operations
This position is best suited for someone with 2 to 4 years of experience in IT support or helpdesk environments, preferably within the financial services sector. You should have strong troubleshooting skills and be comfortable working with both hardware and software. Familiarity with compliance standards and IT governance frameworks will be an added advantage. If you are passionate about technology and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.