As a Senior IT Support Engineer, you'll be the go-to expert for troubleshooting and maintaining IT systems. Your role is crucial in ensuring that operations run smoothly and securely.
In this role, you'll be part of a vibrant IT operations team in Johannesburg North, where your expertise will help maintain the reliability and efficiency of various systems and services. As a Senior IT Support Engineer, you will act as a senior escalation point, providing guidance and support to your team and ensuring that all IT operations run smoothly.
Your daily responsibilities will include troubleshooting hybrid network environments, which may involve VPN and cloud connectivity issues. You'll also play a key role in incident response during outages, where your ability to provide clear technical direction will be essential. Your experience will help you navigate complex technical challenges and ensure that the team can resolve issues quickly and effectively.
This position is ideal for someone with a strong background in IT operations or support, particularly with at least five years of relevant experience. A qualification in IT, Computer Science, or a related field is required. You should be comfortable working in a fast-paced environment and have a proactive approach to problem-solving.
Key requirements for this role include: • Proven experience in IT operations and technical support • Strong skills in network troubleshooting and incident response • Familiarity with VPN configurations and cloud services • A commitment to maintaining security best practices in all operations.
If you're looking to take your IT support career to the next level in a collaborative and dynamic environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.