As a Senior Support Engineer, you'll play a crucial role in maintaining and restoring services for enterprise data platforms. This position is ideal for someone with strong troubleshooting skills and experience in L2/L3 support.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will be responsible for providing advanced operational support for various enterprise data platforms, APIs, and analytics systems. Your main goal will be to quickly restore services and ensure smooth operations for digital services in the telecommunications sector.
You will collaborate closely with MLOps Engineers and other technical teams to troubleshoot and resolve issues that arise. This position requires a strong understanding of L2 and L3 support processes, as well as the ability to work under pressure to meet service level agreements.
Key responsibilities include: • Providing advanced troubleshooting and support for enterprise data platforms • Collaborating with cross-functional teams to resolve technical issues • Ensuring timely restoration of services and minimal downtime
This role is best suited for someone with at least five years of experience in IT support, particularly in L2 and L3 operations. Familiarity with APIs and analytics systems is essential, and experience in the telecommunications industry would be a plus. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.