As a Help Desk Lead at Professional Computer Associates, you'll oversee a team dedicated to providing top-notch IT support. This role is perfect for someone with a solid background in helpdesk operations and a passion for mentoring others.
Professional Computer Associates is a well-established provider of Managed IT and technology services, prioritizing security in all their operations. They serve a diverse range of clients, including those in healthcare, finance, law, and government, ensuring that their technology environments are efficient and secure.
In the role of Help Desk Lead, you will be responsible for supervising and mentoring a team of helpdesk support staff. Your day-to-day tasks will include scheduling shifts, monitoring support metrics, and reporting on team performance. You will also maintain documentation and the knowledge base, ensuring that support procedures are up to date and effective.
This position is ideal for someone with at least three years of experience in helpdesk or technical support, along with some leadership experience. Familiarity with ticketing systems and remote support tools is essential, as is a commitment to training and onboarding new team members. Relevant IT certifications such as CompTIA A+, ITIL, or Microsoft certifications are preferred but not mandatory.
If you have a passion for technology and enjoy leading a team to deliver excellent customer service, this role could be a great fit for you. Your ability to mentor others and maintain high standards in support will be key to your success in this position.
You'll be taken to the original listing on PNet to apply.