As an IT Support Technician, you'll be the go-to person for resolving technical issues and ensuring smooth IT operations. This role is ideal for someone with solid experience in IT support and a knack for problem-solving.
Professional and focused on IT solutions.
In this role as an IT Support Technician, you'll be responsible for maintaining and updating the IT Helpdesk system while resolving issues within set timelines. Your day-to-day tasks will include managing and supporting Office 365 environments, which encompasses tools like OneDrive and SharePoint, as well as ensuring the network infrastructure runs smoothly. This includes working with DNS, DHCP, cabling, fibre routers, and Wi-Fi access points.
You will also take charge of managing backups, IT security, and malware protection, ensuring that the systems are secure and data is safe. Additionally, you'll configure and support VOIP telephony systems and handle printing and scanning services. A part of your responsibilities will involve supporting AMR systems, which includes meter setup and diagnostics, as well as GSM modem configuration.
The role suits someone with at least three years of IT support experience who enjoys troubleshooting and problem-solving. You'll need to be comfortable with stock control, including receiving, dispatching, and tracking IT equipment. This position is ideal for a mid-level professional looking to further their career in IT support while working in a professional environment focused on delivering effective IT solutions.
You'll be taken to the original listing on PNet to apply.