This IT Support intern role at iOCO is perfect for those looking to kickstart their career in tech. You'll assist with service desk operations and help users with their IT issues.
As an IT Support intern at iOCO, you'll play a crucial role in ensuring that users have a seamless experience with their technology. Your main responsibility will be managing support tickets in line with service level agreements (SLAs). This involves logging calls on the ticketing system and providing assistance to users who encounter IT issues. You'll be the first point of contact for users needing help, so strong customer service skills are essential.
In your day-to-day work, you'll engage with users to understand their problems and provide effective solutions. This role is ideal for someone who enjoys helping others and has a basic understanding of IT systems. You'll learn how to troubleshoot hardware and software issues, which will be valuable for your future career in tech.
Key responsibilities include: • Managing support tickets and ensuring timely responses • Assisting users with IT-related queries • Logging calls and tracking issues in the ticketing system
To succeed in this role, you should have a knack for problem-solving and a willingness to learn. While prior experience is not required, any knowledge of IT support or customer service will be beneficial. This internship is a great opportunity to gain hands-on experience in a supportive environment, setting you up for future success in the tech industry.
You'll be taken to the original listing on CareerJet to apply.