As an IT Systems Engineer at K2 Recruit, you'll provide essential support to users in a dynamic environment. Your expertise in Microsoft 365 and Azure will be crucial for troubleshooting and resolving issues.
K2 Recruit is looking for a mid-level IT Systems Engineer to join their team in Cape Town. This role focuses on providing technical support to users, ensuring that their IT systems run smoothly. You will be part of a supportive and collaborative environment where your skills in Microsoft 365 and Azure will be put to good use. The ideal candidate will have a solid background in IT support, specifically in field or desktop support roles.
In this position, your daily responsibilities will include troubleshooting technical issues, assisting users with software and hardware problems, and maintaining IT systems. You will work closely with the service desk team to ensure that all support requests are handled efficiently. Your ability to communicate effectively with users will be key in providing excellent customer service.
Key responsibilities include: • Providing technical support to users in a timely manner • Troubleshooting issues related to Microsoft 365 and Azure • Collaborating with the service desk team to resolve support tickets • Maintaining documentation of support requests and resolutions
To succeed in this role, you should have at least three years of experience in IT support, particularly in field or desktop support. A strong understanding of Microsoft 365 and Azure environments is essential. If you enjoy solving problems and helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.