As an IT Support Technician, you'll be the first point of contact for customers needing help with their hardware and software issues. This role is perfect for someone who enjoys problem-solving and helping others.
In this role, you'll be working as an IT Support Technician, providing essential support to customers who encounter issues with their hardware and software. Your main responsibility will be to assist clients through telephonic remote diagnostics, ensuring they receive the help they need in a timely manner. This position is based in Cape Town and is ideal for someone who enjoys a hands-on approach to technology and customer service.
Your day-to-day tasks will involve troubleshooting various operating systems and software applications. You'll need to communicate effectively with customers to understand their problems and guide them through solutions. This role requires a strong focus on customer satisfaction and the ability to think critically under pressure.
Key responsibilities include: • Providing telephonic support to customers • Diagnosing hardware and software issues • Assisting with operating system queries • Ensuring a high level of customer service
This position suits individuals who are eager to learn and develop their technical skills while helping others. If you have a passion for technology and enjoy solving problems, this could be the perfect opportunity for you. A background in technical support or call centre roles will be beneficial, but a willingness to learn is equally important.
You'll be taken to the original listing on CareerJet to apply.