Join a leading international Internet Service Provider as a 3rd Line Support Analyst. This fully remote role is perfect for those with a passion for IT and experience in troubleshooting and resolving technical issues.
As a 3rd Line Support Analyst, you will be part of a team that provides high-level technical support for a variety of IT services. Your main responsibilities will include receiving and logging support calls, troubleshooting issues, and resolving them efficiently. If needed, you will escalate more complex problems to ensure timely solutions for clients.
The ideal candidate will have a strong background in O365, Azure, Active Directory, and SharePoint. Experience in third-line support is essential, as you will be expected to handle advanced technical queries and provide expert assistance. A qualification like MCSE is a plus, but practical experience is highly valued.
This role suits individuals who thrive in a fast-paced environment and enjoy solving problems. You should be comfortable working independently in a fully remote setup, demonstrating both technical skills and excellent communication abilities. Your day-to-day tasks will involve interacting with clients and ensuring their IT issues are resolved effectively.
Overall, this position offers a great opportunity to grow your career in IT support while working for a reputable international company. If you are passionate about technology and have the necessary skills, this could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.