Join IGrow Wealth Investments as a Senior Call Centre AI Engineer and work on cutting-edge AI technologies. This role is perfect for those passionate about conversational AI and looking to make an impact in customer service automation.
IGrow Wealth Investments is a leading investment company in South Africa, and they are looking for a Senior Call Centre AI Engineer to enhance their customer service capabilities. This role is based in Durbanville, Cape Town, and involves working with advanced technologies like AI voice agents and Large Language Models. You will be part of a team that is dedicated to creating intelligent customer-facing solutions that scale effectively.
In this position, your day-to-day responsibilities will include designing and deploying voice AI systems and chatbots that can operate in a production environment. You will collaborate with other engineers and stakeholders to ensure that the solutions meet customer needs and improve overall service efficiency. Your expertise in Python and AI/ML libraries will be crucial in developing these systems.
The ideal candidate should have at least 5 years of experience in software or AI engineering, with a strong focus on conversational AI or contact centre technology for at least 2 years. You should have a proven track record of successfully implementing AI solutions in a production setting. Familiarity with tools like 3CX, SIP telephony, and Zoho CRM will be advantageous but not mandatory.
This role suits individuals who are passionate about technology and eager to innovate in the field of customer service. If you thrive in a dynamic environment and are excited about the potential of AI to transform customer interactions, this could be the perfect opportunity for you.
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