As an ICT Support Technician at I Can, you'll be the go-to person for technical issues. Your role will involve helping users with their IT problems and ensuring everything runs smoothly.
I Can is looking for an ICT Support Technician to join their team in Gauteng. In this role, you will provide essential support and maintenance services for ICT systems. Your main responsibility will be to assist end users with their technical issues, ensuring they have a smooth experience with their desktop environments and networks.
On a daily basis, you will be the first point of contact for users facing technical challenges. This includes diagnosing problems, providing solutions, and escalating issues when necessary. You will work closely with other team members to ensure that all systems are functioning optimally and that users receive the help they need in a timely manner.
This position is ideal for someone who enjoys problem-solving and has a passion for technology. You should be comfortable working in a fast-paced environment and be able to communicate effectively with users who may not be tech-savvy. Key requirements include experience in desktop support and a good understanding of network troubleshooting.
Responsibilities include: • Providing first-line technical support to end users • Diagnosing and resolving hardware and software issues • Assisting with network connectivity problems • Documenting support requests and solutions
If you are eager to learn and grow in the ICT field, this role offers a great opportunity to develop your skills while making a positive impact on users' experiences.
You'll be taken to the original listing on CareerJet to apply.