As an Intermediate Business Analyst at Hire Resolve, you'll play a key role in supporting and enhancing software features. This position is ideal for someone with a background in support environments who is eager to contribute to software improvement.
Hire Resolve is looking for an Intermediate Business Analyst to join their team in Johannesburg. In this role, you will be responsible for supporting and enhancing existing software features, ensuring that they meet user needs and improve overall functionality. Your experience in a support or help desk environment will be crucial as you work closely with both technical teams and end-users to gather feedback and implement necessary changes.
Day-to-day, you will engage with stakeholders to understand their requirements and translate these into actionable tasks for the development team. You will also monitor the performance of existing features and identify areas for improvement. This role suits someone who enjoys problem-solving and has a keen eye for detail, as you will be tasked with ensuring that software solutions are user-friendly and effective.
Key responsibilities include: • Supporting users by addressing their queries and issues related to software features. • Collaborating with development teams to enhance existing functionalities. • Analyzing user feedback to identify trends and areas for improvement.
To succeed in this role, you should have a solid understanding of software development processes and experience in a support role. Strong communication skills are essential, as you will be the bridge between users and technical teams. If you are passionate about improving software and enjoy working in a collaborative environment, this position could be a great fit for you.
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