As a Desktop Support Technician at the University of Johannesburg, you'll be the go-to person for all desktop-related issues. This role is ideal for someone with solid technical skills and a passion for helping others.
The University of Johannesburg is seeking a Desktop Support Technician to join their Campus IT Support team. In this role, you will be the primary point of contact for end-users needing assistance with desktop-related issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, installing and configuring desktop systems, and ensuring that users have a smooth experience with their technology.
You will be responsible for: • Providing technical support to staff and students • Installing and maintaining desktop hardware and software • Diagnosing and resolving technical issues in a timely manner • Documenting support requests and solutions for future reference
This position is best suited for someone with at least three years of experience in Windows Desktop Support. You should hold relevant certifications such as A+ and N+, and have a foundational understanding of ITIL practices. Strong communication skills are essential, as you will be interacting with a diverse group of users.
If you enjoy solving problems and helping others navigate technology, this role could be a great fit for you. Join a dynamic team in an academic setting where you can contribute to enhancing the IT experience for students and staff alike.
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