As a Service Desk Engineer at Parvana, you'll be the first point of contact for IT support, ensuring smooth operations across various locations. This role is ideal for someone who thrives in a fast-paced, shift-based environment and enjoys solving technical issues.
Parvana is looking for a mid-level Service Desk Engineer to join their team in Cape Town. In this role, you will provide essential first-line support for desktops and infrastructure, while also stepping in for second-line support on in-house applications as needed. Your work will help ensure that IT services run smoothly across various global locations, making your role crucial to the company's operations.
You will be responsible for managing incidents and requests, ensuring timely resolution and communication with users. Working in a shift-based environment, you will need to be comfortable with flexible hours to provide consistent support coverage. Your expertise in ITIL, Microsoft 365, and Azure will be key in addressing a variety of technical issues.
Key responsibilities include: • Providing first-line support for desktops and infrastructure • Assisting with second-line support for in-house applications • Supporting global AV and conferencing systems • Collaborating with team members to ensure effective incident management
This position is well-suited for someone with a solid background in IT support who enjoys working in a collaborative environment. If you have experience with remote support and a knack for troubleshooting, you will thrive in this role. Join Parvana and contribute to a team that values effective communication and technical expertise.
You'll be taken to the original listing on PNet to apply.