As an IT Support Consultant at Soloplan, you'll be part of a team that provides second-level support to clients. This role is ideal for those with a passion for IT and a desire to help others solve technical issues.
At Soloplan SA, the IT Support team plays a crucial role in ensuring that clients receive the assistance they need with their software and systems. As a Software Consultant, you will be responsible for providing second-level support, which means you'll handle more complex issues that first-level support cannot resolve. Your day-to-day tasks will involve troubleshooting problems, guiding users through solutions, and ensuring that their experience with the software is smooth and efficient.
In this role, you will work closely with both clients and your team to identify issues and implement solutions. You will need to have a solid understanding of IT support processes and logistics, as these skills will help you navigate the challenges that arise. Your responsibilities will include:
This position is well-suited for individuals who are starting their careers in IT and have a keen interest in helping others. If you have a good grasp of IT concepts and enjoy problem-solving, this could be a great fit for you. A minimum of one year of experience in IT support or a related field is desirable, but a willingness to learn and grow is equally important.
You'll be taken to the original listing on PNet to apply.