As a Senior IT Support Engineer, you'll be the go-to expert for resolving complex technical issues. Your role will involve ensuring the reliability and security of IT systems while supporting a hybrid network environment.
In this role, you'll be part of a vibrant IT operations team in Johannesburg North, where your expertise will be crucial in maintaining the reliability and efficiency of IT systems. You'll act as a senior escalation point, providing support and guidance to junior team members while troubleshooting complex issues in hybrid network environments. Your day-to-day tasks will involve responding to incidents, managing outages, and ensuring that all systems are secure and functioning optimally.
Key responsibilities include: • Troubleshooting and resolving technical issues related to IT operations and support. • Supporting hybrid network environments, including VPN and cloud connectivity. • Acting as a senior escalation point for complex technical problems. • Providing clear technical direction during incident response and outages.
The ideal candidate will have a minimum of 5 years of experience in IT operations or support, along with a relevant qualification in IT or Computer Science. You should be comfortable working in a fast-paced environment and have a strong understanding of network management and incident response. This role is perfect for someone who enjoys problem-solving and is looking to take their career to the next level in a collaborative setting.
You'll be taken to the original listing on PNet to apply.