This role is perfect for seasoned IT support professionals who excel in challenging environments. You'll be responsible for managing escalations and improving infrastructure in a fast-paced setting.
As a Senior IT Support Engineer at Network IT, you'll be stepping into a role that demands both technical expertise and leadership. Your main responsibility will be to act as a senior escalation point for complex IT issues, ensuring that systems and services run smoothly and securely. This position is ideal for someone who enjoys tackling high-impact technical challenges and has a knack for problem-solving in a dynamic environment.
In your day-to-day work, you will troubleshoot and support hybrid network environments, including VPN and cloud connectivity. You'll also play a crucial role in incident response during outages, providing clear technical direction to your team and ensuring that issues are resolved efficiently. Your experience will be vital in driving automation and infrastructure improvements, making a significant impact on the overall IT operations.
To succeed in this role, you should have a minimum of 5 years of experience in IT operations or support, along with a relevant qualification in IT or Computer Science. Strong skills in network support and incident response are essential, as is the ability to work well under pressure. If you're looking for a position where you can take ownership and make a difference, this could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.