Join Sedna as an IT Support Technician and play a key role in enhancing service delivery and customer experience. This position requires a proactive individual who can tackle complex technical issues and contribute to advanced IT initiatives.
Sedna is looking for an experienced IT Support Technician to enhance their service delivery and customer experience. In this role, you will be responsible for providing support services at the Sedna Head Office and various designated sites. Your expertise will be crucial in resolving complex technical issues and performing root cause analysis to improve overall system performance.
As part of your daily responsibilities, you will lead configuration and troubleshooting efforts across supported platforms, including Cisco and HP systems. You will also be involved in system design and optimization, ensuring that all end-of-life systems are upgraded to the latest supported operating systems. Your role will require you to be available for on-call rotations, providing 24/7 support for critical incidents and emergencies.
This position is ideal for someone with a strong technical background and a passion for customer service. You should have at least three years of experience in IT support, with a proven track record of resolving complex issues efficiently. If you thrive in a dynamic environment and enjoy tackling challenges, this role at Sedna could be a great fit for you.
You'll be taken to the original listing on PNet to apply.