As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is ideal for someone with a passion for helping others and a solid understanding of desktop support.
In this role, you'll provide essential support to users experiencing technical issues with their desktops and applications. Your day-to-day tasks will involve troubleshooting problems, resolving service requests, and ensuring that users have the tools they need to work efficiently. You'll be part of a dynamic team that values collaboration and effective communication.
Key responsibilities include: • Responding to user inquiries via phone, email, or in-person • Diagnosing and resolving hardware and software issues • Assisting with the setup and configuration of new devices • Documenting support requests and solutions in the ticketing system
This position is well-suited for individuals who enjoy problem-solving and have a strong customer service orientation. You'll need at least two years of relevant experience in desktop support or a similar environment. Familiarity with managed services or multi-client service desks will be beneficial, but a willingness to learn is equally important. If you're looking to grow your IT skills in a supportive environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.