As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for resolving complex technical issues. This role is perfect for someone with strong networking and cloud service skills who enjoys problem-solving in a fast-paced environment.
In this role at Network IT, you'll be working with advanced technologies in a dynamic environment. Your main responsibility will be to act as the senior escalation point for complex technical incidents, ensuring that issues across systems, networks, and cloud services are resolved efficiently. You'll be troubleshooting and supporting hybrid network environments, which includes working with VPN and cloud connectivity solutions.
Your day-to-day tasks will involve collaborating with other IT professionals to address technical challenges. You'll need to have a solid understanding of networking concepts such as routing, DNS, and VLANs, as well as experience with VPN and Zero Trust Network Access (ZTNA) solutions. Knowledge of cloud network architectures will also be essential to succeed in this position.
This role is ideal for someone with at least five years of experience in IT support or operations, particularly in environments that utilize cloud services and network security. If you enjoy solving complex problems and have a passion for technology, this position could be a great fit for you.
Key requirements include strong troubleshooting skills, a deep understanding of networking, and familiarity with identity management systems. If you're ready to take on a senior role where you can make a significant impact, consider applying for this opportunity.
You'll be taken to the original listing on PNet to apply.