As a Senior Business Analyst at Pro Development Group, you'll play a key role in enhancing IT service management processes. Your expertise in Agile and ServiceNow will help drive successful project outcomes.
Pro Development Group is looking for a Senior Business Analyst to join their team in Sandton. In this role, you will actively participate in and lead various program and squad ceremonies, collaborating closely with Scrum Masters, Agile coaches, and product owners. Your primary focus will be on improving IT service management processes using ServiceNow, ensuring that the team delivers high-quality results efficiently.
Your day-to-day responsibilities will include gathering requirements, analyzing business needs, and facilitating communication between stakeholders. You will also be expected to guide the team in Agile practices, helping them to adopt and improve their methodologies. This role is ideal for someone with a strong background in ITSM and a passion for driving change through effective analysis and collaboration.
Key requirements for this position include: • Proven experience as a Business Analyst in ITSM environments • Strong knowledge of ServiceNow and Agile methodologies • Excellent communication and stakeholder management skills
If you have at least five years of experience in a similar role and are looking to make a significant impact in a collaborative environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.