As a Mid Level IT Technician, you'll provide essential support to clients both remotely and onsite. Your ability to communicate effectively and handle stressful situations will be key to your success.
In this role as a Mid Level IT Technician, you will be the first point of contact for clients needing technical assistance. Your day-to-day tasks will involve providing both remote and onsite support, ensuring that clients' IT issues are resolved efficiently and effectively. You will be expected to communicate professionally, maintaining a friendly demeanor even in challenging situations.
Your responsibilities will include: • Managing IT support tickets through an IT ticketing system • Troubleshooting and resolving hardware and software issues • Providing guidance and support to clients on IT-related queries • Collaborating with team members to improve service delivery
This position is ideal for someone with experience in IT support who enjoys working directly with clients. Strong communication skills and the ability to remain calm under pressure are essential. If you have a passion for technology and a commitment to customer service, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.