As an IT Support Technician at Numeral Holdings, you'll provide essential support for various software and hardware systems. This role is ideal for someone with extensive experience in IT support, particularly in a fast-paced environment.
Numeral Holdings is looking for a seasoned IT Support Technician to join their team in Pretoria East. In this role, you will be the first point of contact for software and hardware issues, providing support for a variety of applications and systems. Your day-to-day tasks will include troubleshooting and resolving issues related to laptops, desktops, and Macs, ensuring that all employees have the tools they need to work efficiently.
You will also be responsible for managing helpdesk requests, so familiarity with helpdesk software like Atera will be beneficial. Additionally, experience with Pastel software and CCTV systems, particularly Hikvision, will set you apart as a candidate. Your role will involve not just fixing problems, but also helping to prevent them by providing proactive support and guidance to users.
This position is best suited for someone with at least 10 years of experience in IT support, who thrives in a dynamic environment and enjoys solving technical challenges. You should be comfortable working independently and as part of a team, with a strong focus on customer service and communication skills.
Key responsibilities include: • Providing first-level software support for various applications • Assisting with laptop, desktop, and Mac support • Managing helpdesk requests and troubleshooting issues • Supporting CCTV systems and software as needed
If you have a passion for technology and a commitment to helping others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.