As a First Line IT Support Engineer at Daisy Business Solutions, you'll be the first point of contact for clients needing technical assistance. This role is ideal for someone looking to start their career in IT support.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will provide essential support to clients, helping them resolve technical issues and ensuring their systems run smoothly. Your day-to-day tasks will involve answering support tickets, troubleshooting problems, and communicating updates to clients.
You will be responsible for: • Assisting clients with technical inquiries and issues • Documenting support interactions and solutions • Collaborating with other IT team members to resolve complex problems • Maintaining a high level of customer service and satisfaction
This position is well-suited for someone with 1-2 years of experience in a help desk or network operations environment. Strong communication skills and a passion for technology will help you thrive in this role. If you're eager to learn and grow in the IT field, this is a great opportunity to kickstart your career.
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