As an IT Support Engineer at RTT, you'll be the go-to person for resolving technical issues and ensuring smooth IT operations. This role is perfect for someone who enjoys problem-solving and working in a fast-paced environment.
RTT is looking for an IT Support Engineer to provide essential 1st and 2nd line support to its branches and selected customer sites. In this role, you will ensure the availability and performance of IT systems, infrastructure, and end-user devices. Your day-to-day tasks will involve troubleshooting technical issues, managing incidents through an IT ticketing system, and maintaining compliance with IT governance standards.
You will be responsible for installing, configuring, and maintaining desktops, laptops, printers, and other peripherals. Basic network support, including LAN and Wi-Fi, will also be part of your duties. Additionally, you will conduct facility checks and assist with IT projects and hardware rollouts. Clear communication and collaboration with both internal teams and external service providers will be key to your success in this role.
This position is ideal for someone with 2-4 years of experience in IT support, who has a solid understanding of Windows operating systems, Microsoft 365, and basic networking principles. Strong troubleshooting skills and a customer-service orientation are essential, as you will be interacting with users at all levels. If you thrive in a fast-paced environment and enjoy solving problems, this role could be a great fit for you.
In summary, as an IT Support Engineer at RTT, you will play a crucial role in maintaining IT operations and ensuring user satisfaction. Your proactive approach to problem-solving and attention to detail will help you succeed in this dynamic position.
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