As a Senior Support Engineer, you'll play a crucial role in maintaining and restoring services across various platforms. This position is ideal for someone with strong problem-solving skills and a background in IT support.
A1L Realizations is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will be responsible for monitoring, investigating, and resolving incidents related to data pipelines, APIs, and dashboards. Your work will ensure that platform services run smoothly, which is critical for the company's operations.
You will collaborate closely with Cloud Engineers, Platform Engineers, Big Data Engineers, and MLOps Engineers to quickly restore services when issues arise. This role requires a proactive approach to problem-solving and a strong understanding of IT support processes. You will be expected to manage incidents effectively and communicate with various teams to ensure a seamless resolution.
Key responsibilities include: • Monitoring and troubleshooting data pipelines and APIs • Investigating incidents and implementing solutions • Collaborating with engineering teams to restore services • Managing incident reports and documentation
This position is well-suited for someone with at least five years of experience in IT support, particularly in environments that involve complex data systems. If you have a passion for technology and enjoy working in a dynamic, collaborative environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.