As a Support Desk Coordinator, you'll be the first point of contact for technical issues. Your role is crucial in ensuring that inquiries are directed to the right technician for resolution.
People Dimension is looking for a Support Desk Coordinator to join their team in Johannesburg. In this role, you will manage incoming technical inquiries by setting up tickets in the software system and assigning them to the appropriate technicians based on their expertise. Your ability to communicate effectively and understand the nature of each inquiry will be key to ensuring a smooth resolution process.
Day-to-day, you will be responsible for monitoring the ticketing system, ensuring that each ticket is handled promptly and efficiently. You will work closely with first-line, second-tier, and third-tier technicians, making sure that the right person is assigned to each issue. This role requires a keen eye for detail and strong problem-solving skills to ensure customer satisfaction.
This position is ideal for someone who enjoys working in a collaborative environment and is eager to learn about technical support processes. You should be comfortable communicating with both customers and technical staff, as well as managing multiple tasks at once.
Key requirements for this role include familiarity with ticketing systems, strong communication skills, and a problem-solving mindset. While technical knowledge and customer service experience are beneficial, they are not mandatory. If you're looking to start your career in IT support, this role offers a great entry point.
You'll be taken to the original listing on CareerJet to apply.