Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who enjoys solving technical issues and thrives in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg, seeking a Level 1 IT Technician to join their Network Operations Centre. This role is ideal for individuals who are passionate about technology and enjoy troubleshooting technical issues in a client-centered setting. As the first point of contact for service and network problems, you will play a crucial role in ensuring customer satisfaction.
In your day-to-day work, you will be responsible for logging, investigating, and performing initial troubleshooting of issues reported by clients. You will manage the entire ticketing process, ensuring that clients are kept informed of progress and solutions in a timely manner. Your responsibilities will include:
This position is suitable for entry-level candidates who are eager to learn and grow in the IT field. A basic understanding of networking concepts and experience with helpdesk software would be beneficial, but not mandatory. If you are a proactive problem-solver with a strong customer service orientation, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.