As a Desktop Support Technician, you'll be the go-to person for resolving technical issues for users. This role is perfect for those who enjoy helping others and have a knack for troubleshooting technology.
In the role of Desktop Support Technician at Paracon, you'll provide essential support to users in a variety of settings. Your day-to-day tasks will involve troubleshooting and resolving issues related to desktops, laptops, and other end-user devices. You'll work closely with users to ensure they have the tools and support they need to perform their jobs effectively.
Key responsibilities include: • Providing remote and on-site technical support as needed. • Performing user account administration, including password resets and access management. • Supporting Microsoft-based environments, particularly Office 365 and Windows operating systems. • Maintaining accurate documentation of support activities and technical solutions.
This position is well-suited for individuals who have a strong foundation in IT support and enjoy working in a fast-paced, SLA-driven environment. A relevant IT qualification or certification is essential, and experience with mobile connectivity technologies and remote support tools will be beneficial. You'll thrive in this role if you are detail-oriented and have a passion for helping others navigate their technical challenges.
You'll be taken to the original listing on PNet to apply.