Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI and Python. This role is perfect for those who enjoy hands-on work and are passionate about voice technology.
As a Senior Call Centre AI Engineer, you'll be part of a forward-thinking team dedicated to enhancing customer interactions through AI technology. Your primary focus will be on developing and implementing AI voice agents that can handle various customer queries effectively. This role requires a strong understanding of Python and experience with prompt engineering to create responsive and intelligent systems.
In your day-to-day work, you will build robust frameworks for prompt engineering and retrieval-augmented generation (RAG) pipelines. These systems will help ground the AI's responses, ensuring they are accurate and relevant. You will collaborate closely with other engineers and stakeholders to refine these technologies and improve the overall customer experience.
This position is ideal for someone with at least five years of experience in AI and voice technologies. You should have a solid background in Python programming and be familiar with AI voice agents. Experience with 3CX and Voice AI is a plus, but not mandatory. If you are passionate about pushing the boundaries of AI in customer service, this role could be a great fit for you.
Overall, this role suits someone who thrives in a tech-driven environment and enjoys tackling complex challenges. If you are ready to take your career to the next level and make a significant impact in the field of AI, we encourage you to apply.
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