As an IT Support Consultant at Soloplan, you'll provide second-level support to clients, ensuring their IT issues are resolved efficiently. This role is ideal for those with a foundational understanding of IT and logistics.
Soloplan SA is looking for a Software Consultant to join their IT support team in Midrand. In this role, you will be responsible for providing second-level support to clients, helping them troubleshoot and resolve IT-related issues. Your day-to-day tasks will involve interacting with customers, diagnosing problems, and ensuring that their IT systems run smoothly.
You will need to have a good grasp of IT support principles and some knowledge of logistics, as this will help you understand the specific needs of the clients you assist. The role is perfect for someone who is eager to learn and grow within the IT field, especially if you have some prior experience in an IT service desk environment.
Key responsibilities include: • Providing second-level support to clients • Diagnosing and resolving IT issues • Communicating effectively with customers to understand their needs • Collaborating with team members to improve service delivery
To succeed in this role, you should have a basic understanding of IT systems and a willingness to develop your skills further. This position is entry-level friendly, making it a great opportunity for recent graduates or those looking to start their career in IT support. If you enjoy problem-solving and helping others, this could be the right fit for you.
You'll be taken to the original listing on PNet to apply.