As a First Line IT Support Engineer, you'll be the first point of contact for technical issues. Your role is crucial in ensuring smooth operations and customer satisfaction.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll provide essential support in a help desk or network operations environment. Your main responsibility will be to troubleshoot and resolve technical issues for users, ensuring they have a seamless experience with their hardware and software.
On a daily basis, you'll interact with customers, helping them with their IT problems. This could involve anything from fixing software glitches to addressing hardware malfunctions. Strong communication skills are key, as you'll need to explain technical issues in a way that users can understand. Your ability to think critically and solve problems quickly will be essential.
Key responsibilities include: • Responding to support requests via phone, email, or in person • Diagnosing and resolving technical issues • Escalating complex problems to higher-level support when necessary • Maintaining documentation of support requests and resolutions
This role is ideal for someone who enjoys helping others and has a passion for technology. If you're looking to start your career in IT support, this position offers a great entry point with opportunities for growth within the company. A background in customer service or prior help desk experience would be beneficial, but a willingness to learn is just as important.
You'll be taken to the original listing on CareerJet to apply.