Join Protea Global BPO as an IT Support Engineer and help clients solve their technical issues. This role is perfect for someone with a background in managed service providers who enjoys delivering top-notch customer service.
As an IT Support Engineer at Protea Global BPO, you will be part of a dedicated team supporting a range of IT environments for UK-based clients. Your main responsibility will be to manage support tickets and resolve technical issues efficiently, ensuring that all tasks are completed within agreed service level agreements (SLAs). This role requires a strong understanding of Microsoft 365, Azure, and Windows systems, as well as experience with IT infrastructure management.
In your day-to-day work, you will handle various support requests, troubleshoot problems, and provide solutions to clients. You will use ticketing systems and remote support tools to assist users effectively. Your ability to communicate clearly and provide excellent customer service will be essential in this role, as you will be the first point of contact for clients experiencing technical difficulties.
This position is ideal for someone with at least two years of experience in a managed service provider (MSP) or IT service provider environment. If you enjoy solving technical problems and have a passion for helping others, this role could be a great fit for you. Strong knowledge of the required technologies and a proactive approach to problem-solving will help you succeed in this position.
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