As an IT Service Desk Analyst, you'll be the first point of contact for users needing technical support. This role is ideal for someone with solid IT support experience and a knack for problem-solving.
The IT Service Desk Analyst role at QE Services in Bellville involves providing essential support to users experiencing technical issues. You will be responsible for first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. Your day-to-day tasks will include troubleshooting problems, assisting with user onboarding and offboarding, and maintaining accurate IT asset records. You will also provide remote desktop support when necessary, ensuring that users have the tools they need to work effectively.
In this position, you will escalate unresolved or complex issues to second-line support or relevant vendors, ensuring that all problems are addressed promptly. Your experience in an IT Support or Service Desk environment will be crucial, as you will need to draw on your knowledge to resolve issues efficiently. If you have supervisory or team leadership experience, that would be a plus, as the team values collaboration and support.
This role is suited for someone with a strong background in IT support, particularly those who have 3-5 years of experience. You should hold an IT support certification such as CompTIA A+ or Network+, and familiarity with Mobile Device Management (MDM) and endpoint security will be advantageous. If you enjoy helping others and solving technical challenges, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.